One of the best value services you can find for your business are managed IT services. Managed IT services puts your office computers on a maintenance schedule, as well as regularly managed updates, security, antivirus, monitoring, and backups. These address the most common root causes of computer problems. Under proper management, your office computers will run better, your employees will work more efficiently, and your data will be more safe and secure. You also get the benefit of remote support at a better rate than onsite work. If you’re a home user, I also have versions of this service suited for home users and remote workers. I’ll be going over these in great detail.
What is Monitoring?
Monitoring is a critical service for keeping track of your computers’ health. With a monitoring service active, we can track everything from crashes, failed updates, hard drive failures, overheating, and many other things. When these issues are managed remotely, it allows us to build a history of the computer and troubleshoot it more efficiently. Without management, it could be hours to track down a problem that we could have identified more quickly with the data available from monitoring.
Small Business Managed IT Services
If you’re reading this, chances are you’re a small business owner. Your computers are the heart of your operation and there’s no worse point of failure than a poorly managed network. Have you ever had an employee complain about a slow computer when they were trying to set an appointment with a customer, or look something up? Computers are machines, and just like any machine, they require regular maintenance.
In your network, you’ll have a couple different kinds of computers to know about. You’ve got your desktops, your laptops, and your servers. Each one requires a different type of maintenance to keep working efficiently.
Here’s where it gets interesting: there isn’t a one size fits all plan for managed services. We have multiple tiers of service, meaning you can save some money depending on your needs. Managed IT services work on the concept of a Service Level Agreement (or SLA). This means how fast of a response time you get when you have a problem. Without a Managed IT contract, you will not have a guaranteed SLA, and work will have to be scheduled within business hours.